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Venue: Concorde A clear filter
Sunday, March 30
 

2:00pm PDT

Agent Accelerator: New Strategies to Grow in 2025
Sunday March 30, 2025 2:00pm - 6:30pm PDT
Get ready for the best Agent Accelerator yet, featuring an exciting lineup of exclusive speakers and sessions designed to help the growth of your travel business. Join Travefy Live for a free, interactive half-day workshop filled with inspiration, practical strategies, and tools to help you thrive!

With over 50 years of combined travel industry experience, our speakers bring a fresh perspective to tackle key areas of your business, including marketing, growth strategies, and building stronger client relationships.
What’s in store?
  • Insightful sessions packed with actionable takeaways
  • Proven strategies shared through real-life success stories
  • Networking opportunities with fellow travel advisors
  • A fun and relaxing happy hour to end the day on a high note
Don’t miss this opportunity to elevate your business and connect with like-minded professionals!
Bonus: Register and attend the sessions for a chance to win an iPad or a $100 Amazon Gift Card in our exclusive raffle throughout the afternoon!

Event Agenda:

12:30pm - Doors Open - Free T-Shirts & Booklets will be given while supplies last!

2:00pm - Agent Accelerator Starts!

2:15pm - Building a Marketing Machine 
Speaker: Cyndi Williams, Founder & CEO of Wanderlust Campus

In this session, you’ll learn marketing fundamentals in today’s marketplace, how to drive more traffic to your business, the differences between organic and paid marketing, and how to use data to make smarter decisions. Whether new to marketing or seeking to improve, this session offers practical tools to create a marketing machine! 

3:10pm - Transform Your Business: Top Tips From Industry Experts
Speaker: Scott Rutz, VP of Commercial & Founding Team at Travefy

Have you ever wondered how top industry experts achieve business growth? In this session, you will gain in-depth best practices from top advisors and industry experts on the most effective workflow optimization steps and strategies. We’ll also dive into your daily operations to identify key warning signs of inefficiency and uncover simple strategies within your workflow to capture business growth through upsell opportunities.

4:05pm - Building Strong Client Relationships: Nurture and Retain for Long-Term Success
Speaker: Stephanie Gries, Senior Education Manager 
Discover how to build lasting client relationships with actionable strategies for nurturing and retaining your clients. This interactive session explores the art of personalization, communication, and creating delightful experiences to foster loyalty and repeat business. Learn how to balance the human touch with AI tools to streamline your efforts while enhancing client engagement.

5:00pm- Agent Accelerator Reception
Speakers
avatar for Cyndi Williams

Cyndi Williams

Founder and CEO, Wanderlust Campus
Cyndi Williams, Founder and CEO of Wanderlust Campus, is an award-winning travel industry expert and educator, leading one of America’s fastest-growing private companies. Recognized with prestigious accolades such as the Inc. 5000, Vanguard Award, multiple Magellan Awards, and inclusion... Read More →
avatar for Scott Rutz

Scott Rutz

VP of Commercial, Founding Team, Travefy
Scott Rutz is a part of the founding team at Travefy, where he currently serves as Vice President of Commercial, overseeing sales, marketing, and customer success. With a background in marketing and advertising, Scott excels in bridging innovative technology with leading travel and... Read More →
avatar for Stephanie Gries

Stephanie Gries

Senior Education Manager, Travefy
Stephanie Gries joined Travefy in 2015 and has fallen in love with the travel industry ever since. With nearly a decade of experience in the travel industry, she has dedicated herself to engaging with thousands of travel professionals and creating compelling webinar content and p... Read More →

Sunday March 30, 2025 2:00pm - 6:30pm PDT
Concorde A
 
Monday, March 31
 

9:15am PDT

Automation & Innovation for Your Agency
Monday March 31, 2025 9:15am - 10:15am PDT
New tools and technology can positively impact your workflow, dramatically streamlining your day-to-day while helping you better allocate time toward selling and retaining more clients. Join us as we discuss the back-office tools designed to eliminate your pain points while taking your business to the next level!
Moderators
avatar for Andrew Hallfrisch

Andrew Hallfrisch

Owner, Northstar Travel Company
I'm Andrew, and I'm a travel enthusiast living and working in Woodbury, Minnesota. You might find me planning my next adventure while sipping coffee, or poring over maps, dreaming of far-off places. I'm also the owner of Northstar Travel Company, where I'm fortunate to work alongside... Read More →
Speakers
avatar for Scott Rutz

Scott Rutz

VP of Commercial, Founding Team, Travefy
Scott Rutz is a part of the founding team at Travefy, where he currently serves as Vice President of Commercial, overseeing sales, marketing, and customer success. With a background in marketing and advertising, Scott excels in bridging innovative technology with leading travel and... Read More →
avatar for David Shull

David Shull

CEO & Co-Founder, Tern
David is the CEO and co-founder of Tern, a platform transforming how travel advisors run their businesses. By modernizing and integrating their tech, Tern helps advisors save time, grow revenue, and deliver incredible client experiences.Before Tern, David was the first employee at... Read More →
avatar for Antonio Gonzalez Gil

Antonio Gonzalez Gil

Head of Sales, PriceAgencies
Antonio Gonzalez is a dynamic travel industry leader with extensive experience in B2B sales, destination management, and guiding. As Head of U.S. Sales at PriceAgencies, a division of Price Travel Holdings, he has been instrumental in expanding its exclusive Travel Advisor booking... Read More →
avatar for Joe Shomperlen

Joe Shomperlen

Vice President of Business Development, Trisept Solutions
Joe Shomperlen currently serves as Vice President of Business Development for Trisept Solutions. Trisept Solutions is the creator of VAX VacationAccess, the award-winning leisure travel marketplace that brings together 160,000+ travel agents with 60+ leisure-focused travel suppliers... Read More →
Monday March 31, 2025 9:15am - 10:15am PDT
Concorde A

10:30am PDT

Curating Authentic Holiday Experiences with DMC Partners
Monday March 31, 2025 10:30am - 11:30am PDT
With more and more clients seeking out authentic and unique experiences, there’s never been a better time to partner with local destination management companies (DMCs). Come learn how the expertise of a local DMC can take your clients vacation from ordinary to extraordinary. From transportation to hidden gems to group management, there’s so much to discover (and easy ways to earn).
Moderators
avatar for Kara Brown, CTA

Kara Brown, CTA

Travel Specialist, Experience Culture Travel
Kara Brown is a travel specialist and the owner of Experience Culture Travel, where she designs culturally immersive and off-the-beaten-path itineraries for her clients. With nearly nine years in the travel industry, she frequently partners with Destination Management Companies (DMCs... Read More →
Speakers
avatar for Kiran Nambiar

Kiran Nambiar

Sr. Vice President Sales, North America, ANZCRO – Australia & New Zealand DMC
With 30 years of experience in the travel and tourism industry, Kiran is a business development specialist who has successfully led and managed sales and marketing operations in multiple markets across Asia, Europe, and North America. Kiran's mission is to promote and enhance the... Read More →
avatar for Karen Hampton

Karen Hampton

Director, Barton Hill & Armchair
Karen has worked in different parts of the travel industry in many different roles for the last (very nearly) 40 years.  Given the opportunity to buy an inbound Tour Operator and Destination Management Company in 2011 her abilities and skills have been pointed in this direction.Working... Read More →
avatar for Veronica Bravo

Veronica Bravo

CEO, Trips SouthAmerica
Veronica Bravo is the CEO and co-owner of Trips SouthAmerica, a premier travel company dedicated to delivering exceptional experiences across South America. With over 15 years in the tourism industry, Veronica has held leadership roles in marketing, product development, and sales... Read More →
avatar for David Black

David Black

Head of Global Sales, Island Routes
David Black is a seasoned leader in travel, tourism, and hospitality, with over 30 years of experience driving revenue growth, forging strategic partnerships, and creating innovative solutions. Known for blending creativity with data-driven strategies, David consistently delivers... Read More →
Monday March 31, 2025 10:30am - 11:30am PDT
Concorde A

1:00pm PDT

Discover Destination Session: G’day Australia with Air New Zealand
Monday March 31, 2025 1:00pm - 1:45pm PDT
Join Tourism Australia and Air New Zealand to unlock the secrets of creating unforgettable Australian experiences for your clients. Explore top destinations, unique activities, and expert tips for seamless travel planning. Learn about Air New Zealand flight routes, long-haul cabins, and exclusive advisor benefits. Equip yourself with the tools and resources needed to confidently sell Australia. Plus, attendees will have a chance to win round-trip Air New Zealand flights to Australia! Don’t miss this exciting opportunity to elevate your Aussie expertise and inspire your clients’ next adventure!
Speakers
avatar for Melanie Schinkel

Melanie Schinkel

Aussie Specialist Program Team Leader, Tourism Australia
Melanie Schinkel serves as Tourism Australia’s Aussie Specialist Program Manager for North America. Based in Las Vegas, she leads the charge in delivering Australia-focused training to travel advisors across the United States and Canada. Hailing from the stunning Gold Coast in Queensland... Read More →
avatar for Sabine Engelbrecht

Sabine Engelbrecht

National Account Manager West, Air New Zealand
Originally from Germany Sabine started her career in the travel industry as a travel agent before moving to the U.S.She has extensive experience working in the airline industry and prior to the aviation sector enjoyed almost 10 years with an inbound tour operator, hotels, and cruise... Read More →

Monday March 31, 2025 1:00pm - 1:45pm PDT
Concorde A

2:00pm PDT

Discover Destination Session: Anchorage, Experiences to Travel Like a Local
Monday March 31, 2025 2:00pm - 2:45pm PDT
There is so much to see and do in and around Alaska’s largest city.  Learn how to make Anchorage the basecamp for year-round adventure like the locals do. Enjoy activities like flightseeing, kayaking, fishing, wildlife viewing, biking, hiking, skiing, glacier cruising, gold panning, dog mushing, shopping, museums, cultural heritage, botanical gardens, breweries, bakeries, fine dining and so much more!
Speakers
avatar for Heather Ruhle

Heather Ruhle

Tourism Development Manager, Visit Anchorage
A lifelong Alaskan who can be found in the outdoors all year round. Boating, hiking and fishing in the Prince William Sound all summer long and skiing, fat tire biking or camping in the backcountry looking for Northern Lights during the winter are all regular activities. She loves... Read More →
avatar for Heather Dudick

Heather Dudick

Senior Passenger Sales Account Executive, Alaska Railroad
Heather Dudick has been exploring the backcountry, paddling the waters, fishing the rivers and skiing the mountains of Alaska for 22 years, 20 of which she’s spent working in Alaska’s tourism industry. She’s lived in several states, but no place holds her heart like Alaska... Read More →
avatar for Tom Marriage

Tom Marriage

Marketing Manager, Phillips Cruises & Tours, LLC
Tom has lived in Alaska for 34 years and spent 17 of those working in the travel and tourism industry. His background is in brand experience, digital media, and business development. As Marketing Manager of Phillips Cruises and Tours, he is lucky enough to get to share the beauty... Read More →
avatar for Jenn Hanks

Jenn Hanks

Alaska Helicopter Tours

Monday March 31, 2025 2:00pm - 2:45pm PDT
Concorde A

3:00pm PDT

Discover Destination Session: Discover Alaska: Unlocking Unforgettable Adventures for Your Clients
Monday March 31, 2025 3:00pm - 3:45pm PDT
Alaska isn’t just a destination—it’s an experience like no other. Join us for an engaging session designed specifically for travel agents looking to enhance their Alaska sales. We’ll explore top-selling destinations, unique itineraries, seasonal travel insights, and must-know tips to craft unforgettable adventures for your clients. Learn how to position Alaska as the ultimate bucket-list trip, navigate partnerships with local suppliers, and tap into marketing strategies that drive bookings. Whether your clients seek wildlife, culture, adventure, or luxury, this session will equip you with the knowledge to sell Alaska with confidence.
Speakers
avatar for Tanya Carlson-Hancock

Tanya Carlson-Hancock

Director of Travel Trade, International Markets & Sustainability, Travel Alaska
It doesn’t take much to get Tanya talking about the beauty of Alaska. “I want the world to know that Alaska is incredible—and everyone should experience it personally at least once.”Tanya, as ATIA’s Travel Trade program lead, attends events across the globe and carries the... Read More →

Monday March 31, 2025 3:00pm - 3:45pm PDT
Concorde A
 
Tuesday, April 1
 

8:30am PDT

UNPACKING Marketing Strategies for Travel Agents
Tuesday April 1, 2025 8:30am - 9:30am PDT
Like packing a bag efficiently for a trip, what goes into your marketing plan, is just as important as what gets left out. Using parallels between packing light for travel, and creating an effective marketing strategy, Mary Charleson, also known as the “Carry-on Queen” will unpack her top marketing tips for travel agents, emphasizing the strategic use of social media and email marketing. Informed by travel agent research, interviews, and case studies, plus Mary’s observations on marketing trends, this session will both educate and entertain.
Speakers
avatar for Mary Charleson, MBA, CSP

Mary Charleson, MBA, CSP

Marketing Educator, Speaker & Strategist, fiveminutemarketing.com
Mary Charleson, is a marketing speaker, educator and strategist. She is the author of www.fiveminutemarketing.com blog and weekly newsletter. Mary has authored two books: Word of Mouth Mouse & Mobile and Five-Minute Marketing and is a 15-year member of the Canadian Association of Professional Speakers.Mary’s career spans over 20 years in media and marketing. She holds an MBA in marketing... Read More →
Tuesday April 1, 2025 8:30am - 9:30am PDT
Concorde A

9:45am PDT

Building a Strong Brand: Consistency and the Consequences of Breaking It!
Tuesday April 1, 2025 9:45am - 10:45am PDT
In today’s competitive market, brand consistency is key to establishing trust and recognition among your clients. We will explore what it truly means to create a cohesive brand identity, from your messaging and visual elements to customer interactions and service delivery. Additionally, we’ll discuss the potential pitfalls of “breaking the brand” – the missteps that can erode trust and loyalty among your clients. Advisors will walk away with five actionable items that can be implemented immediately!
Speakers
avatar for Jenn Lee

Jenn Lee

President & Chief Marketing Officer, Travel Planners International & Vacation Planners
Tuesday April 1, 2025 9:45am - 10:45am PDT
Concorde A

11:00am PDT

The Future of Travel Agencies: What’s Changing & How to Stay Ahead
Tuesday April 1, 2025 11:00am - 12:00pm PDT
The travel industry is evolving fast, and advisors who adapt will thrive. From shifting client expectations to emerging technology and new business models, staying ahead requires the right mix of innovation and human touch. This session breaks down key trends shaping the future of travel agencies and provides practical strategies to integrate tech, streamline workflows, and future-proof your business. Walk away with actionable insights to stay competitive, drive more bookings, and position yourself for long-term success.
Speakers
avatar for Grace Van Hollebeke

Grace Van Hollebeke

Founder & CEO, Lucia
Grace Van Hollebeke is the Founder & CEO of Lucia, a platform that connects travel advisors with assistants, marketers, trip planners, and more. She was formerly a luxury travel advisor at Valerie Wilson Travel and now focuses on helping travel businesses streamline their workflows... Read More →
Tuesday April 1, 2025 11:00am - 12:00pm PDT
Concorde A

2:00pm PDT

Discover Product Series: Tern AI, Launching a New Era of Advisor Efficiency
Tuesday April 1, 2025 2:00pm - 2:45pm PDT
LVTAF attendees will be the first to witness a game-changing evolution in AI empowered travel advisors. Tern is on a mission to eliminate the invisible work that slows travel advisors and agencies down—so you can book faster, sell smarter, and wow clients with less work. This high-energy, live reveal will showcase how much time Tern’s AI can save you—and every attendee gets one free month of Tern to experience the future firsthand.
Speakers
avatar for David Shull

David Shull

CEO & Co-Founder, Tern
David is the CEO and co-founder of Tern, a platform transforming how travel advisors run their businesses. By modernizing and integrating their tech, Tern helps advisors save time, grow revenue, and deliver incredible client experiences.Before Tern, David was the first employee at... Read More →

Tuesday April 1, 2025 2:00pm - 2:45pm PDT
Concorde A

3:00pm PDT

Discover Product Series: VAX, The Must Visit Leisure Travel Marketplace
Tuesday April 1, 2025 3:00pm - 3:45pm PDT
VAX VacationAccess is the premier Leisure Travel Marketplace, home to a wealth of tools, resources, content and suppliers that advisors rely on all in one spot. Let us show you how VAX can helps you grow your business with bookable product, educational opportunities, offers & promotions and tons of exciting editorial content on The Compass. In this session you’ll have the opportunity to learn the latest happenings for VAX VacationAccess.
Speakers
avatar for Vonda Keeler

Vonda Keeler

Brand Ambassador, Trisept Solutions - VAX VacationAccess
Vonda joined Trisept solutions on February 19, 2024 and will be responsible for representing VAX within the travel agency community. She will manage relationships with advisors, agencies, host agencies, consortias and industry organizations to educate and increase awareness of the... Read More →

Tuesday April 1, 2025 3:00pm - 3:45pm PDT
Concorde A
 
Wednesday, April 2
 

8:30am PDT

Around the World - Explore a World of Travel & Global Experiences
Wednesday April 2, 2025 8:30am - 9:45am PDT
Join us for a fast-paced trip Around the World where we’ll explore a world of travel! Delivering a comprehensive blend of destination and global experience presentations, this exciting addition will fast-track your knowledge and commission potential with long-haul travel opportunities!
  • Tablao Flamenco 1911 Madrid – Madrid’s top-rated flamenco show, recognized as Cultural Heritage.
  • Experience Abu Dhabi – Explore Abu Dhabi’s rich culture and world-class tourism offerings.
  • African Ample Assistance (AAA Travel) – Expert DMC specializing in tailored African itineraries.
  • Japanet Cruise by Japanet America – Unique Japan cruise experiences with curated pre/post stays.
  • Viagens Abreu, S.A. – One of the world’s oldest travel agencies with global expertise.
  • Mexican Caribbean – Beyond the beaches: nature, culture, and adventure in Quintana Roo.

Don’t miss this opportunity to gain insider knowledge and grow your travel business.




Wednesday April 2, 2025 8:30am - 9:45am PDT
Concorde A

2:00pm PDT

Travefy Power Hour: Supercharge Your Travel Workflow
Wednesday April 2, 2025 2:00pm - 3:00pm PDT
Ready to save time, impress clients, and grow your travel business? In this power-packed session, we'll share expert strategies to streamline your workflow and deliver exceptional service using Travefy. Discover how to create stunning itineraries in minutes, simplify client communication, and automate tedious tasks to focus on what matters most. Packed with actionable tips, this presentation is perfect for anyone looking to maximize efficiency and transform their travel business.
Speakers
avatar for Becky DaCosta

Becky DaCosta

Partnerships & Events Coordinator, Travefy
avatar for Gabe Harkov

Gabe Harkov

Director of Sales, Travefy

Wednesday April 2, 2025 2:00pm - 3:00pm PDT
Concorde A
 
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