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Saturday, March 29
 

12:30pm PDT

VAX Connection
Saturday March 29, 2025 12:30pm - 6:00pm PDT
12:30 PM-1:00 PM: Registration
1:00 PM-2:45 PM: VAX and Sponsor Sessions
2:45 PM-3:00 PM: Coffee Break
3:00 PM-5:00 PM: VAX and Sponsor Sessions
5:00 PM-6:00 PM: Cocktail Reception - Supplier / Agent Match Game
Saturday March 29, 2025 12:30pm - 6:00pm PDT
 
Sunday, March 30
 

TBA

Event Registration 11:00am -5:00pm
Sunday March 30, 2025 TBA
You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel
Sunday March 30, 2025 TBA
Paris Convention Center Foyer

8:30am PDT

VAX Connection
Sunday March 30, 2025 8:30am - 11:00am PDT
8:30 AM-9:00 AM: Breakfast  
9:00 AM-10:55 AM: Supplier Educational Competition
10:55 AM-11:00 AM: Wrap Up
Sunday March 30, 2025 8:30am - 11:00am PDT

12:30pm PDT

Expanding your agency through People, Clients and Technology
Sunday March 30, 2025 12:30pm - 1:30pm PDT
Speakers
avatar for Skip Fortier

Skip Fortier

Vice President of Network Expansion, Avoya Travel
Skip Fortier, Vice President of Network Expansion for Avoya Travel has been in the travel industry for over 30 years. He is a Navy Veteran and has worked in sales for United Airlines and the Bellagio Hotel in Las Vegas. For 10 years Fortier managed sales forces at The Cruise Web and... Read More →
Sunday March 30, 2025 12:30pm - 1:30pm PDT

2:00pm PDT

A New Era of Excellence in Travel Education
Sunday March 30, 2025 2:00pm - 2:45pm PDT
Avoya Travel Academy
A New Era of Excellence in Travel Education
Sponsored by: Norwegian Cruise Line and Collette
Speakers
avatar for Gina Hoyt, MCC

Gina Hoyt, MCC

Senior Director, Avoya Travel Academy
With over 25 years in the travel industry, previous owner of a million-dollar agency, Gina is an innovative leader dedicated to shaping the next generation of travel professionals. As Senior Director of the Avoya Travel Academy, she now drives the development of cutting-edge education... Read More →
Sunday March 30, 2025 2:00pm - 2:45pm PDT

2:00pm PDT

Group Travel from A to Z
Sunday March 30, 2025 2:00pm - 5:00pm PDT
Groups can represent significant and lucrative business opportunities for your agency if done right. This extended session will cover Groups from A to Z with a focus on finding and servicing group business (including their unique needs); tips and tools to streamline and properly manage groups of any size without overwhelming your agency; and the contractual elements and language to keep your agency and clients safeguarded.

Speakers
avatar for Veranda Adkins,

Veranda Adkins,

Owner, Travel Legacy, Inc.
Veranda Adkins is a renowned travel industry expert, coach, and influential speaker with over 22 years of experience. As the founder of Travel Legacy, a multi-million-dollar agency, Veranda is dedicated to empowering mid-level travel agents to launch and scale their businesses. She... Read More →
avatar for Jeffrey Ment

Jeffrey Ment

Managing Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world.  He has been in the travel industry for more than thirty-five years.  Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
avatar for Dian Holland

Dian Holland

District Sales Manager - Western USA, Jamaica Tourist Board
Dian Holland is Business Development Manager for the Jamaica Tourist Board with overall responsibility for the Western USA, including the states of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington and Wyoming.Dian works closely with retail... Read More →
avatar for Amy Leon

Amy Leon

Leisure and Luxury Specialist, Adventures by Amy
After saying goodbye to corporate America, Amy Leon founded Adventures by Amy in 2016, where she would share her love of travel while helping others plan their next big adventure. Since its inception, known as one of the premier destination wedding specialists on the East Coast, as... Read More →
avatar for Erin Miller

Erin Miller

Business Development Manager, ALG Vacations
Erin started her tenure at Apple Vacations over 17 years ago in Customer Service before transitioning into the Sales Department. Within sales, Erin has led several different roles like Business Development Specialist for the East Coast, BDM of Central PA & MD and moving into the Host... Read More →
Sunday March 30, 2025 2:00pm - 5:00pm PDT

2:00pm PDT

Agent Accelerator: New Strategies to Grow in 2025
Sunday March 30, 2025 2:00pm - 5:00pm PDT
Get ready for the best Agent Accelerator yet, featuring an exciting lineup of exclusive speakers and sessions designed to help the growth of your travel business. Join Travefy Live for a free, interactive half-day workshop filled with inspiration, practical strategies, and tools to help you thrive!
With over 50 years of combined travel industry experience, our speakers bring a fresh perspective to tackle key areas of your business, including marketing, growth strategies, and building stronger client relationships.
What’s in store?
  • Insightful sessions packed with actionable takeaways
  • Proven strategies shared through real-life success stories
  • Networking opportunities with fellow travel advisors
  • A fun and relaxing happy hour to end the day on a high note
Don’t miss this opportunity to elevate your business and connect with like-minded professionals!
Bonus: Register and attend the sessions for a chance to win an iPad or a $100 Amazon Gift Card in our exclusive raffle throughout the afternoon!

Event Agenda:

12:30pm - Doors Open - Free T-Shirts & Booklets will be given while supplies last!

2:00pm - Agent Accelerator Starts!

2:15pm - Building a Marketing Machine 
Speaker: Cyndi Williams, Founder & CEO of Wanderlust Campus

In this session, you’ll learn marketing fundamentals in today’s marketplace, how to drive more traffic to your business, the differences between organic and paid marketing, and how to use data to make smarter decisions. Whether new to marketing or seeking to improve, this session offers practical tools to create a marketing machine! 

3:10pm - Transform Your Business: Top Tips From Industry Experts
Speaker: Scott Rutz, VP of Commercial & Founding Team at Travefy

Have you ever wondered how top industry experts achieve business growth? In this session, you will gain in-depth best practices from top advisors and industry experts on the most effective workflow optimization steps and strategies. We’ll also dive into your daily operations to identify key warning signs of inefficiency and uncover simple strategies within your workflow to capture business growth through upsell opportunities.

4:05pm - Building Strong Client Relationships: Nurture and Retain for Long-Term Success
Speaker: Stephanie Gries, Senior Education Manager 
Discover how to build lasting client relationships with actionable strategies for nurturing and retaining your clients. This interactive session explores the art of personalization, communication, and creating delightful experiences to foster loyalty and repeat business. Learn how to balance the human touch with AI tools to streamline your efforts while enhancing client engagement. 
Speakers
avatar for Cyndi Williams

Cyndi Williams

Founder and CEO of Wanderlust Campus, Travefy
Cyndi Williams, Founder and CEO of Wanderlust Campus, is an award-winning travel industry expert and educator, leading one of America’s fastest-growing private companies. Recognized with prestigious accolades such as the Inc. 5000, Vanguard Award, multiple Magellan Awards, and inclusion... Read More →
avatar for Scott Rutz

Scott Rutz

VP of Commercial, Founding Team, Travefy
Scott Rutz is a part of the founding team at Travefy, where he currently serves as Vice President of Commercial, overseeing sales, marketing, and customer success. With a background in marketing and advertising, Scott excels in bridging innovative technology with leading travel and... Read More →
avatar for Stephanie Gries

Stephanie Gries

Senior Education Manager, Travefy
Stephanie Gries joined Travefy in 2015 and has fallen in love with the travel industry ever since. With nearly a decade of experience in the travel industry, she has dedicated herself to engaging with thousands of travel professionals and creating compelling webinar content and p... Read More →

Sunday March 30, 2025 2:00pm - 5:00pm PDT
Concorde A

3:15pm PDT

The BEST Solution for your Organization's Travel Education Needs
Sunday March 30, 2025 3:15pm - 4:00pm PDT
Avoya Travel Academy
The BEST Solution for your Organizations Travel Education Needs.
Speakers
avatar for Gina Hoyt, MCC

Gina Hoyt, MCC

Senior Director, Avoya Travel Academy
With over 25 years in the travel industry, previous owner of a million-dollar agency, Gina is an innovative leader dedicated to shaping the next generation of travel professionals. As Senior Director of the Avoya Travel Academy, she now drives the development of cutting-edge education... Read More →
Sunday March 30, 2025 3:15pm - 4:00pm PDT
 
Monday, March 31
 

TBA

Event Registration 8:00am - 5:00pm
Monday March 31, 2025 TBA
You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel
Monday March 31, 2025 TBA
Paris Convention Center Foyer

9:15am PDT

Automation & Innovation for Your Agency
Monday March 31, 2025 9:15am - 10:15am PDT
New tools and technology can positively impact your workflow, dramatically streamlining your day-to-day while helping you better allocate time toward selling and retaining more clients. Join us as we discuss the back-office tools designed to eliminate your pain points while taking your business to the next level!
Speakers
avatar for Scott Rutz

Scott Rutz

VP of Commercial, Founding Team, Travefy
Scott Rutz is a part of the founding team at Travefy, where he currently serves as Vice President of Commercial, overseeing sales, marketing, and customer success. With a background in marketing and advertising, Scott excels in bridging innovative technology with leading travel and... Read More →
avatar for Andrew Hallfrisch

Andrew Hallfrisch

Owner, Northstar Travel Company
JS

Joe Shomperlen

VP Business Development, VAX VacationAccess
avatar for David Shull

David Shull

CEO & Co-Founder, Tern
David is the CEO and co-founder of Tern, where he focuses on empowering travel advisors to expand their businesses by modernizing and integrating their technology stack.A proud alumnus of Michigan Tech, David holds a degree in Computer Engineering and a minor in Computer Science... Read More →
Monday March 31, 2025 9:15am - 10:15am PDT

9:15am PDT

Growth Strategies to Maximize Your Destination Partnerships
Monday March 31, 2025 9:15am - 10:15am PDT
“Where do you want to go?” is likely the first qualifying question your asking clients when vacation planning, which is why it’s important to be immersed and knowledgeable on destinations around the globe!  In this session, we’ll explore how travel advisors can successfully collaborate with Tourism Boards, Convention & Visitors Bureaus (CVB’s) and other Destination Marketing Organizations (DMOs).  Talking points will include:  Why specialization and familiarity will strengthen your sales probability (and streamlining your qualification process); what role the DMO plays in supporting your goals; how this relationship will elevate your ability to curate unique itineraries for an enhanced in-destination experience; expand your cooperative destination marketing for a mutually beneficial partnership!
Moderators
avatar for Stacey Cabell, CTIE

Stacey Cabell, CTIE

Owner, Starstuff Travel
Stacey Cabell is the owner of Starstuff Travel, a full-service travel agency with over 13 years of experience. She is passionate about helping travel professionals step out of their comfort zones to grow their businesses and provide exceptional client experiences. Stacey focuses on... Read More →
Speakers
avatar for Robyn Basso

Robyn Basso

Senior Director, Travel Industry Partnerships, Hawai‘i Visitors & Convention Bureau
As Senior Director of Travel Industry Partnerships, Robyn leads the development and execution of HVCBʻs sales and marketing strategy designed to promote travel trade growth from the United States.  Her responsibilities include managing the organization’s travel trade training... Read More →
Monday March 31, 2025 9:15am - 10:15am PDT

9:15am PDT

Luxury Travel: Tips to Sell Next Level Travel
Monday March 31, 2025 9:15am - 10:15am PDT
Learn the psychology of the affluent traveler and the secrets to selling luxury travel. Hear insights on selling luxury travel; understanding how to cultivate business within this lucrative niche; tap into the mind of today’s luxury traveler; explore their wants and interests in any experience and how you can secure your role as their trusted consultant.
Moderators
avatar for Camille Jocsak, ITA, CTC, MITWA

Camille Jocsak, ITA, CTC, MITWA

Founder & President, Planned 2 Perfection
Speakers
avatar for Paola Juarez-Robinson

Paola Juarez-Robinson

Luxury Leisure Sales Manager, Salterra Resort & Spa
Paola Robinson is a member of the pre-opening team for Salterra, a Luxury Collection Resort & Spa, opening in South Caicos, Turks & Caicos Islands.Almost 20 years ago, in January 2006 Paola transferred from The Ritz-Carlton, in Mexico, to become an instrumental cog for the recently... Read More →
avatar for Ian Braun

Ian Braun

Sr. Regional Sales Manager, Unique Vacations (Sandals and Beaches Resorts)
Bio: Ian Braun, Sr. Regional Sales Manager for the Western Region, began his Sandals and Beaches journey seven years ago as the BDM for MO/KS/NE. He currently resides in Springfield, MO where he and his wife are enjoying life with their two small children.
SA

Susie Albin-Najera

Director of Leisure Travel & Strategic Partnerships, Los Cabos Tourism Board
AM

Amanda Morris

Director of Sales USA & Canada, Playa Hotels & Resorts
Monday March 31, 2025 9:15am - 10:15am PDT

10:30am PDT

Curating Authentic Holiday Experiences with DMC Partners
Monday March 31, 2025 10:30am - 11:30am PDT
With more and more clients seeking out authentic and unique experiences, there’s never been a better time to partner with local destination management companies (DMCs). Come learn how the expertise of a local DMC can take your clients vacation from ordinary to extraordinary. From transportation to hidden gems to group management, there’s so much to discover (and easy ways to earn).
Speakers
VB

Veronica Bravo

CEO & Co-Owner, Trips SouthAmerica
DB

David Black

Head of Global Sales, Island Routes
David Black is a seasoned leader in travel, tourism, and hospitality, with over 30 years of experience driving revenue growth, forging strategic partnerships, and creating innovative solutions. Known for blending creativity with data-driven strategies, David consistently delivers... Read More →
avatar for Kiran Nambiar

Kiran Nambiar

Sr. Vice President Sales, North America, ANZCRO – Australia & New Zealand DMC
With 30 years of experience in the travel and tourism industry, Kiran is a business development specialist who has successfully led and managed sales and marketing operations in multiple markets across Asia, Europe, and North America. Kiran has a proven track record of delivering... Read More →
Monday March 31, 2025 10:30am - 11:30am PDT

10:30am PDT

Getting to YES Faster! Personality Selling with Bulls, Owls, Lambs, and Tigers!
Monday March 31, 2025 10:30am - 11:30am PDT
Unlock the key to effortless sales and seamless communication in travel planning (and life!) Join the President of Vacation Planners, Jenn Lee, for an insightful webinar to transform how you connect with clients and understand yourself. Delve into the world of four distinct personality types – Bulls, Owls, Lambs, and Tigers – and discover how this knowledge can dramatically boost your success as a travel advisor.
You can elevate your client relationships, boost your sales performance, and transform your approach to travel advising. Don't miss this opportunity to gain a significant edge!

Speakers
avatar for Jenn Lee

Jenn Lee

President & Chief Marketing Officer, Travel Planners International & Vacation Planners
Monday March 31, 2025 10:30am - 11:30am PDT

10:30am PDT

Legalities for Your Travel Business
Monday March 31, 2025 10:30am - 11:30am PDT
Join us for an informative presentation focused on the legal side of your travel business.  This all-encompassing session will cover a wide-range of topics to give your agency a 360-degree approach to minimizing risks!  Topics will include: client contracts/liability waivers and other legal documents; E&O Insurance; IC/employee terms and conditions; client crisis management and more!
Speakers
avatar for Jeffrey Ment

Jeffrey Ment

Managing Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world.  He has been in the travel industry for more than thirty-five years.  Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
Monday March 31, 2025 10:30am - 11:30am PDT

11:30am PDT

Lunch on Your Own
Monday March 31, 2025 11:30am - 1:00pm PDT
Monday March 31, 2025 11:30am - 1:00pm PDT

1:00pm PDT

Discover Destination Session: G’day Australia with Air New Zealand
Monday March 31, 2025 1:00pm - 1:45pm PDT
Join Tourism Australia and Air New Zealand to unlock the secrets of creating unforgettable Australian experiences for your clients. Explore top destinations, unique activities, and expert tips for seamless travel planning. Learn about Air New Zealand flight routes, long-haul cabins, and exclusive advisor benefits. Equip yourself with the tools and resources needed to confidently sell Australia. Plus, attendees will have a chance to win round-trip Air New Zealand flights to Australia! Don’t miss this exciting opportunity to elevate your Aussie expertise and inspire your clients’ next adventure!
Speakers
avatar for Melanie Schinkel

Melanie Schinkel

Aussie Specialist Program Manager, North America, Tourism Australia
Melanie Schinkel serves as Tourism Australia’s Aussie Specialist Program Manager for North America. Based in Las Vegas, she leads the charge in delivering Australia-focused training to travel advisors across the United States and Canada. Hailing from the stunning Gold Coast in Queensland... Read More →
avatar for Sabine Engelbrecht

Sabine Engelbrecht

National Account Manager West, Air New Zealand
Originally from Germany Sabine started her career in the travel industry as a travel agent before moving to the U.S.She has extensive experience working in the airline industry and prior to the aviation sector enjoyed almost 10 years with an inbound tour operator, hotels, and cruise... Read More →

Monday March 31, 2025 1:00pm - 1:45pm PDT

1:00pm PDT

Discover Destination Session: Visit Florida
Monday March 31, 2025 1:00pm - 1:45pm PDT

Monday March 31, 2025 1:00pm - 1:45pm PDT

1:00pm PDT

Discover Destination Sessions
Monday March 31, 2025 1:00pm - 1:45pm PDT


Monday March 31, 2025 1:00pm - 1:45pm PDT

2:00pm PDT

Discover Destination Session: A Tour of Sardinia in 45 minutes - Join us to Discover the Best of Sardinia
Monday March 31, 2025 2:00pm - 2:45pm PDT



Monday March 31, 2025 2:00pm - 2:45pm PDT

2:00pm PDT

Discover Destination Session: Visit Anchorage
Monday March 31, 2025 2:00pm - 2:45pm PDT

Monday March 31, 2025 2:00pm - 2:45pm PDT

2:00pm PDT

Discover Destination Sessions
Monday March 31, 2025 2:00pm - 2:45pm PDT
Monday March 31, 2025 2:00pm - 2:45pm PDT

3:00pm PDT

Discover Destination Session: The People, The Place, The Hawaiian Islands - Unlock exclusive travel insights and timely updates for your clients on travel to The Hawaiian Islands
Monday March 31, 2025 3:00pm - 3:45pm PDT
With their timeless beauty, diverse activities and rich culture, there’s no better time to plan a meaningful visit to the Hawaiian Islands. What makes Hawai‘i special goes beyond its beaches, mountains, thrilling discoveries and endless ways to relax.
 
This session will provide a destination overview, timely island updates, top tips for selling Hawai‘i, and the valuable sales, marketing and training resources available for travel advisors.
Speakers
avatar for Robyn Basso

Robyn Basso

Senior Director, Travel Industry Partnerships, Hawai‘i Visitors & Convention Bureau
As Senior Director of Travel Industry Partnerships, Robyn leads the development and execution of HVCBʻs sales and marketing strategy designed to promote travel trade growth from the United States.  Her responsibilities include managing the organization’s travel trade training... Read More →
avatar for Maile Brown

Maile Brown

Director of Marketing, Kauaʻi Visitors Bureau
Maile has been in the hospitality industry for 23 years and with the Kaua‘i Visitors Bureau since June 2005. With the Kaua‘i Visitors Bureau, her responsibilities include reviewing marketing initiatives for Kaua‘i, overseeing both MCI and travel trade initiatives for all markets... Read More →
avatar for Deanna Isbister

Deanna Isbister

Director of Sales, Island of Hawai‘i Visitors Bureau
Deanna has been a hospitality professional for over 30 years throughout Hawai‘i and the U.S. holding management positions in the car rental, hotel and wholesale divisions of the industry. Her experience has allowed for a well-rounded insight into the hospitality industry.Her current... Read More →
avatar for June Pagdilao

June Pagdilao

Director of Sales, Maui Visitors & Convention Bureau
After attending college in Washington State, I spent several years in the Pacific Northwest working at Red Lion/Thunderbird Motor Inns throughout Montana, Washington State and Oregon, before moving back to my home Maui.More than 41 years in the hospitality industry in Hawaii and the... Read More →
avatar for Karishma Chowfin

Karishma Chowfin

Director of Sales, Oʻahu Visitors Bureau
Karishma is the Director of Sales for the O‘ahu Visitors Bureau. She brings 20+ years of experience in Hawai‘i’s hospitality industry, and is responsible for leisure sales initiatives as well as assisting with the Meetings Convention & Incentives (MCI) segment in North America... Read More →

Monday March 31, 2025 3:00pm - 3:45pm PDT

3:00pm PDT

Discover Destination Session: Travel Alaska
Monday March 31, 2025 3:00pm - 3:45pm PDT

Monday March 31, 2025 3:00pm - 3:45pm PDT

3:00pm PDT

Discover Destination Sessions
Monday March 31, 2025 3:00pm - 3:45pm PDT
Monday March 31, 2025 3:00pm - 3:45pm PDT

4:00pm PDT

Roundtables Series- Business Services, Technology, Host Agencies, Transportation
Monday March 31, 2025 4:00pm - 6:00pm PDT
Monday March 31, 2025 4:00pm - 6:00pm PDT

4:00pm PDT

Roundtables Series- Destinations & DMCs
Monday March 31, 2025 4:00pm - 6:00pm PDT
Monday March 31, 2025 4:00pm - 6:00pm PDT

4:00pm PDT

Roundtables Series- Destinations & DMCs
Monday March 31, 2025 4:00pm - 6:00pm PDT
Monday March 31, 2025 4:00pm - 6:00pm PDT

4:00pm PDT

Roundtables Series- Resorts
Monday March 31, 2025 4:00pm - 6:00pm PDT



Monday March 31, 2025 4:00pm - 6:00pm PDT

4:00pm PDT

Roundtables Series- Tour Operators
Monday March 31, 2025 4:00pm - 6:00pm PDT
Monday March 31, 2025 4:00pm - 6:00pm PDT

6:30pm PDT

Evening on Your Own Enjoy Las Vegas- An Evening on the Town
Monday March 31, 2025 6:30pm - 10:30pm PDT
Monday March 31, 2025 6:30pm - 10:30pm PDT

7:00pm PDT

Travel Agent SELECT Evening Reception
Monday March 31, 2025 7:00pm - 9:00pm PDT
Travel Agent SELECT Advisors and Exhibitors who have One-to-One and higher Packages will enjoy an evening networking reception.


Monday March 31, 2025 7:00pm - 9:00pm PDT
Legends Lounge Horseshoe
 
Tuesday, April 1
 

TBA

Event Registration 7:00am - 6:00pm
Tuesday April 1, 2025 TBA
You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel
Tuesday April 1, 2025 TBA
Paris Convention Center Foyer

8:30am PDT

From Land to Sea (or River): Selling the Cruise & Tour Experience
Tuesday April 1, 2025 8:30am - 9:30am PDT
Combining a land and sea (or river) experience is one of the most memorable opportunities for your client (and a commission opportunity for you)! In this session we’ll discuss why this is the perfect combination of travel; the profile client; unique itineraries and key destinations; what’s included and not and more!
Moderators
avatar for Dave Meihoefer

Dave Meihoefer

VP of Sales and Engagement, Travel Planners International
Dave is a seasoned professional with over two decades of experience in the travel industry. Prior to joining TPI, he held key positions at renowned companies such as Celebrity Cruises, Collette Vacations, and Enterprise Rent-A-Car, where he excelled in sales, account management, and... Read More →
Speakers
DF

David Frederick

SVP Sales & Marketing, Century Cruises
avatar for Nicholas Boekdrukker

Nicholas Boekdrukker

Owner, LGT Golf
Nicholas Boekdrukker is the Managing director and owner of LGT Golf, a boutique luxury golf tour operator and DMC. A winner of the World Golf Awards “Best Inbound Golf Tour Operator for 5 consecutive years, LGT Golf delivers a unique program of golf itineraries for river cruise... Read More →
JM

Jessica Mooney

Sr. Manager, Channel Strategy, Celebrity Cruises
Tuesday April 1, 2025 8:30am - 9:30am PDT

8:30am PDT

Get Covered: Mastering the Process of Selling and Understanding Travel Insurance
Tuesday April 1, 2025 8:30am - 9:30am PDT
Travel agents play a pivotal role in ensuring clients understand the importance of travel insurance while staying within their professional boundaries. This session focuses on defining the roles of agents, clients, and insurance providers in the insurance process, integrating insurance into the booking workflow, and protecting your agency through clear communication and documentation. Additionally, we’ll explore the importance of understanding the travel insurance sales process, providing a general overview of various policy types to better serve clients without diving into coverage details. Walk away with practical tips to enhance your processes, mitigate risks, and build client trust.

Moderators
avatar for Sheila Folk

Sheila Folk

CEO, Travel Industry Solutions
Sheila Folk, with over 20 years of experience in technology, product development, and hospitality industry management, has become an expert in customer attraction and retention. She previously held leadership roles in an international association, focusing on standards, certification... Read More →
Speakers
avatar for Justin Poehler

Justin Poehler

Chief Commercial Officer, IHG
Justin Poehler, with more than 15 years of experience in the insurance industry, has served as the Chief Commercial Officer for IMG since August 2023. In this executive leadership role, Justin oversees the company's commercial strategy and plays an integral part in leading revenue-based... Read More →
avatar for Jeffrey Ment

Jeffrey Ment

Managing Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world.  He has been in the travel industry for more than thirty-five years.  Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
avatar for Brandon Hughbanks

Brandon Hughbanks

Senior Travel Insurance Specialist, Travel Insurance Center
Brandon Hughbanks is a Senior Travel Insurance Specialist at Travel Insurance Center, bringing 18 years of experience to the industry. Passionate about helping clients find the right coverage for their travel needs, Brandon combines his expertise with a genuine commitment to service... Read More →
CE

Carlos E. Cividanes

Vice President of Sales, TravelSafe Insurance
Tuesday April 1, 2025 8:30am - 9:30am PDT

8:30am PDT

UNPACKING Marketing Strategy for Travel Agents
Tuesday April 1, 2025 8:30am - 9:30am PDT
Like packing a bag efficiently for a trip, what goes into your marketing plan, is just as important as what gets left out. Using parallels between packing light for travel, and creating an effective marketing strategy, Mary Charleson, also known as the “Carry-on Queen” will unpack her top marketing tips for travel agents, emphasizing the strategic use of social media and email marketing. Informed by travel agent research, interviews, and case studies, plus Mary’s observations on marketing trends, this session will both educate and entertain.
Speakers
avatar for Mary Charleson, MBA, CSP

Mary Charleson, MBA, CSP

Marketing Educator, Speaker & Strategist, fiveminutemarketing.com
Mary Charleson, is a marketing speaker, educator and strategist. She is the author of www.fiveminutemarketing.com blog and weekly newsletter. Mary has authored two books: Word of Mouth Mouse & Mobile and Five-Minute Marketing and is a 15-year member of the Canadian Association of Professional Speakers.Mary’s career spans over 20 years in media and marketing. She holds an MBA in marketing... Read More →
Tuesday April 1, 2025 8:30am - 9:30am PDT

8:30am PDT

One-to-One Meetings - INVITE ONLY - Travel Agent SELECT Only
Tuesday April 1, 2025 8:30am - 12:00pm PDT
.
Tuesday April 1, 2025 8:30am - 12:00pm PDT

9:45am PDT

AI for the Non-Techie Travel Advisor
Tuesday April 1, 2025 9:45am - 10:45am PDT
AI is transforming the way travel agents work, making it an essential tool for staying competitive in today’s market. In this 101 session, discover how AI can revolutionize your approach to communication, streamline quoting processes, and elevate your social media presence. Learn practical, actionable ways to enhance your services and grow your brand with AI—no tech expertise required, just an open mind.
Speakers
avatar for Shayla Northcutt, CTC

Shayla Northcutt, CTC

Owner, Northcutt Travel Agency
Tuesday April 1, 2025 9:45am - 10:45am PDT

9:45am PDT

Building a Strong Brand: Consistency and the Consequences of Breaking it!
Tuesday April 1, 2025 9:45am - 10:45am PDT
In today’s competitive market, brand consistency is key to establishing trust and recognition among your clients. We will explore what it truly means to create a cohesive brand identity, from your messaging and visual elements to customer interactions and service delivery. Additionally, we’ll discuss the potential pitfalls of “breaking the brand” – the missteps that can erode trust and loyalty among your clients. Advisors will walk away with five actionable items that can be implemented immediately!
Speakers
avatar for Jenn Lee

Jenn Lee

President & Chief Marketing Officer, Travel Planners International & Vacation Planners
Tuesday April 1, 2025 9:45am - 10:45am PDT

9:45am PDT

Partnering for Success: How to Create a Win Win Seller Supplier Partnership
Tuesday April 1, 2025 9:45am - 10:45am PDT
Do you want your business to reach its full potential? This must-attend session will explore the power of a strong relationship plays with your preferred partners Business Development Manager (BDM). Uncover the critical aspects this important relationship lays in your success, including collaborative initiatives; opportunities and assets that will maximize your profitability; exclusive experiences that will give you a competitive edge; and best of all, success stories that have resulted from strong BDM partnerships.
Speakers
avatar for Keli Washburn

Keli Washburn

Business Development Manager, the Globus family of brands & Avalon Waterways
Introducing Keli Washburn, our dynamic Business Development Manager at the Globus family of brands. Keli has built a distinguished career in supporting and empowering professional travel advisors. She is the driving force behind our presence in the South West, focusing on nurturing... Read More →
avatar for Stacey Cabell, CTIE

Stacey Cabell, CTIE

Owner, Starstuff Travel
Stacey Cabell is the owner of Starstuff Travel, a full-service travel agency with over 13 years of experience. She is passionate about helping travel professionals step out of their comfort zones to grow their businesses and provide exceptional client experiences. Stacey focuses on... Read More →
avatar for Deborah Tortoriello

Deborah Tortoriello

Director of Sales, Vacation Express
Deborah Tortoriello is the Director of Sales with Vacation Express. Debi has spent 14 years as a member of the Vacation Express team and working in Sales for 30 years. A true industry veteran for over 35 years, she began her career in travel as a flight attendant with Eastern Airlines... Read More →
BL

Brad Lennox

Owner & CEO, Dekel Travel
Tuesday April 1, 2025 9:45am - 10:45am PDT

11:00am PDT

Qualifying Your Client for the Right All-Inclusive Experience
Tuesday April 1, 2025 11:00am - 12:00pm PDT
The All-Inclusive Experience is continuously evolving, allowing you to sell this incredible vacation experience to a wide range of clientele. From couples, to families, to groups with special interests, there's never been a better time to tap into the all-inclusive rewards that await you. Hear from top all-inclusive experts as they discuss why the all-inclusive vacation rivals any vacation experience you're currently selling; new and exciting profit channels for the all-inclusive seller; what you need to know about your client to book the perfect all-inclusive vacation; and how working with your supplier representatives can positively impact your client's stay (and your next clients, too).

Moderators
avatar for Mandee Migliaccio

Mandee Migliaccio

CEO, Stepping Out Travel
Since 2007, Mandee has specialized in global travel, bringing a wealth of experience and passion to the industry. As the CEO of Stepping Out Travel since 2008, Mandee leads with a focus on executing training programs, managing media and public relations. She also oversees the strategic... Read More →
Speakers
avatar for Garfield Collins

Garfield Collins

Regional Sales Manager, Couples Resorts Jamaica
Mr. personality as he is called, Garfield Collins, a native of Jamaica is no stranger to the world of Travel and Entertainment. He is currently the Regional Sales Manager for the dynamic Couples Resorts Jamaica Brand and is a master public relations, sales and marketing guru with... Read More →
AM

Amanda Morris

Director of Sales USA & Canada, Playa Hotels & Resorts
LL

Lucien Llado

Director of Sales & Strategic Partnership, USA & Canada, Majestic Resorts
Tuesday April 1, 2025 11:00am - 12:00pm PDT

11:00am PDT

Supplier Partners Share! Using Social Media and Digital Tools to Achieve Your Goals
Tuesday April 1, 2025 11:00am - 12:00pm PDT
Maximize your social media and online strategies with tips from top industry partners – business development
manager! From social media insights to partner platforms and tools, this session will cover actionable ways to innovate your offerings while increasing your earnings with proven tips! You won’t want to miss this session!

Speakers
avatar for Joseph Vanderhoff

Joseph Vanderhoff

Manager of Training and Development, Sandals & Beaches Resorts
Joe is currently the Manager of Training & Development and was formerly the Central Texas BDM for Sandals since 2019. Joe is responsible for creating programs that work with travel advisors to help grow their Sandals & Beaches business through strategic social media marketing tactics... Read More →
avatar for Luke Majewski

Luke Majewski

Regional Director Of Business Development - TX, OK, AR, LA, AIC Hotel Group
Ten year veteran of the travel industry specializing in all inclusive luxury hotels and weddings. Working with AIC for over 8 years now helping travel advisors navigate the luxury all inclusive resort marketplace with unique and creative sales and marketing techniques. A huge focus... Read More →
avatar for Mary Charleson, MBA, CSP

Mary Charleson, MBA, CSP

Marketing Educator, Speaker & Strategist, fiveminutemarketing.com
Mary Charleson, is a marketing speaker, educator and strategist. She is the author of www.fiveminutemarketing.com blog and weekly newsletter. Mary has authored two books: Word of Mouth Mouse & Mobile and Five-Minute Marketing and is a 15-year member of the Canadian Association of Professional Speakers.Mary’s career spans over 20 years in media and marketing. She holds an MBA in marketing... Read More →
avatar for Drew M. Santiago, ACC

Drew M. Santiago, ACC

Director of Business Development & CIAT Mayor of Funville, Carnival Cruise Line
Drew M. Santiago is an esteemed figure in the cruise industry, boasting an impressive 26-year career that spans from shoreside and shipboard positions. His journey commenced at Princess, where he started as an entry-level Reservations Agent. Through unwavering dedication and passion... Read More →
Tuesday April 1, 2025 11:00am - 12:00pm PDT

11:00am PDT

The Future of Travel Agencies: What’s Changing & How to Stay Ahead
Tuesday April 1, 2025 11:00am - 12:00pm PDT
The travel industry is evolving fast, and advisors who adapt will thrive. From shifting client expectations to emerging technology and new business models, staying ahead requires the right mix of innovation and human touch. This session breaks down key trends shaping the future of travel agencies and provides practical strategies to integrate tech, streamline workflows, and future-proof your business. Walk away with actionable insights to stay competitive, drive more bookings, and position yourself for long-term success.
Speakers
avatar for Grace Van Hollebeke

Grace Van Hollebeke

Founder & CEO, Lucia
Grace Van Hollebeke is the Founder & CEO of Lucia, a platform that connects travel advisors with assistants, marketers, trip planners, and more. She was formerly a luxury travel advisor at Valerie Wilson Travel and now focuses on helping travel businesses streamline their workflows... Read More →
Tuesday April 1, 2025 11:00am - 12:00pm PDT

12:15pm PDT

Sandals & Beaches Travel Advisor Luncheon Presentation
Tuesday April 1, 2025 12:15pm - 1:45pm PDT
Join the Sandals and Beaches Resorts team for lunch and an informative presentation on all the experiences awaiting your clientele! Hear from key members of the business development team and learn about the newest products, group benefits, dive programs and other engaging features designed to offer your clients the perfect vacation!



Tuesday April 1, 2025 12:15pm - 1:45pm PDT

2:00pm PDT

Discover Product Series
Tuesday April 1, 2025 2:00pm - 2:45pm PDT

Tuesday April 1, 2025 2:00pm - 2:45pm PDT

2:00pm PDT

Discover Product Series: Downtown Travel
Tuesday April 1, 2025 2:00pm - 2:45pm PDT

Tuesday April 1, 2025 2:00pm - 2:45pm PDT

2:00pm PDT

Discover Product Series: Viator
Tuesday April 1, 2025 2:00pm - 2:45pm PDT

Tuesday April 1, 2025 2:00pm - 2:45pm PDT

3:00pm PDT

Discover Product Series
Tuesday April 1, 2025 3:00pm - 3:45pm PDT
Tuesday April 1, 2025 3:00pm - 3:45pm PDT

3:00pm PDT

Discover Product Series
Tuesday April 1, 2025 3:00pm - 3:45pm PDT
Tuesday April 1, 2025 3:00pm - 3:45pm PDT

3:00pm PDT

Discover Product Series: VAX Vacation Access
Tuesday April 1, 2025 3:00pm - 3:45pm PDT
 

Tuesday April 1, 2025 3:00pm - 3:45pm PDT

4:00pm PDT

Exhibit Floor
Tuesday April 1, 2025 4:00pm - 6:30pm PDT
Tuesday April 1, 2025 4:00pm - 6:30pm PDT

7:00pm PDT

Las Vegas Travel Agent Forum Evening Experience: A Night Above the Strip
Tuesday April 1, 2025 7:00pm - 9:00pm PDT
Registered attendees will be treated to a full Las Vegas experience in the Skyview rooms at the top of The Horseshoe. We're calling it A Night Above The Strip.

Enjoy hits from the 70s, 80s, and 90s from the band All Request Live. You'll even be able to text in your request real time to the band! A DJ will be playing in between sets so there's never a break in any of the dancing action.

Rotating through the space will be additional entertainment with close up magic from John Rotellini, a caricature artist, and a face painting artist. It'll be an unforgettable evening filled with interactive surprises at every turn!

And the views? Absolutely breathtaking. Take in the views of the Bellagio fountains, the Eiffel Tower, and the Las Vegas strip as you network with everyone. Sip on drinks, indulge in delicious bites, and watch the Las Vegas skyline come alive with twinkling lights across the night sky. We're excited to connect with you at A Night Above The Strip.

Tuesday April 1, 2025 7:00pm - 9:00pm PDT
 
Wednesday, April 2
 

TBA

Event Registration 8:00am-12:00pm
Wednesday April 2, 2025 TBA
You can pick up your badge holders, official show program and make changes/additions to your badge during this time.

Sponsored By: Avoya Travel
Wednesday April 2, 2025 TBA
Paris Convention Center Foyer

7:30am PDT

Visit Florida Breakfast Bonanza - INVITE ONLY - Travel Agent SELECT Only
Wednesday April 2, 2025 7:30am - 9:45am PDT
Wednesday April 2, 2025 7:30am - 9:45am PDT

8:30am PDT

Around the World
Wednesday April 2, 2025 8:30am - 9:45am PDT
Join us for a fast-paced trip Around the World where we’ll explore a world of travel! Delivering a comprehensive blend of destination and global experience presentations, this exciting addition will fast-track your knowledge and commission potential with long-haul travel opportunities!

Wednesday April 2, 2025 8:30am - 9:45am PDT

8:30am PDT

It’s All About the Base, Database, No Trouble!
Wednesday April 2, 2025 8:30am - 9:45am PDT
Success as a Travel Advisor starts with marketing, progresses through sales and culminates with exceptional service. The common element through every step in the journey is the care, feeding and love of your database! Join Scott with his 40 years of retail expertise and learn how to build, cultivate and coddle your database to maximize results. You will not only be singing the title of the workshop along with him but will walk away with specific steps on how to take your business to the next level.
Speakers
avatar for Scott Koepf CTC, MCC

Scott Koepf CTC, MCC

Chief Strategy Officer, Cruise Planners
With more than 30 years in retail travel Scott Koepf is Chief Strategic Officer of Cruise Planners, one of the largest and most awarded travel companies in North America and beyond. He previously served as President of the National Association of Career Travel Agents. Prior to his... Read More →
Wednesday April 2, 2025 8:30am - 9:45am PDT

10:00am PDT

Exhibit Floor
Wednesday April 2, 2025 10:00am - 12:30pm PDT
(Prize drawing at 12:30 pm on Show Floor)
Wednesday April 2, 2025 10:00am - 12:30pm PDT

12:30pm PDT

Prize Giveaways
Wednesday April 2, 2025 12:30pm - 1:00pm PDT
Prize giveaways on the show floor.  You must be present to win.
Wednesday April 2, 2025 12:30pm - 1:00pm PDT

12:30pm PDT

Lunch on Your Own
Wednesday April 2, 2025 12:30pm - 2:00pm PDT
Wednesday April 2, 2025 12:30pm - 2:00pm PDT

2:00pm PDT

The Las Vegas MVPs - Hosted by the LVCVA
Wednesday April 2, 2025 2:00pm - 3:00pm PDT
Las Vegas is the destination for world-class entertainment, attractions, spas, pools, golf, shopping and outdoor adventure. Hear from our destination experts how to sell unique attractions, higher commissions and earn rewards for your Las Vegas bookings.
Speakers
avatar for Scott Fujinaga

Scott Fujinaga

Leisure Sales Executive, Las Vegas Convention & Visitors Authority
Scott Fujinaga has called Las Vegas home for the past 20 years and in this short time, witnessed tremendous evolution of this fabulous desert destination. Over the past few years, Scott has been tasked with tasting crafted culinary creations, seeing thrilling performances and experiencing... Read More →

Wednesday April 2, 2025 2:00pm - 3:00pm PDT

2:00pm PDT

Travefy Power Hour: Supercharge Your Travel Workflow
Wednesday April 2, 2025 2:00pm - 3:00pm PDT
Ready to save time, impress clients, and grow your travel business? In this power-packed session, we'll share expert strategies to streamline your workflow and deliver exceptional service using Travefy. Discover how to create stunning itineraries in minutes, simplify client communication, and automate tedious tasks to focus on what matters most. Packed with actionable tips, this presentation is perfect for anyone looking to maximize efficiency and transform their travel business.
Speakers
avatar for Becky DaCosta

Becky DaCosta

Partnerships & Events Coordinator, Travefy
avatar for Gabe Harkov

Gabe Harkov

Director of Sales, Travefy

Wednesday April 2, 2025 2:00pm - 3:00pm PDT
 
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