Travel agents play a pivotal role in ensuring clients understand the importance of travel insurance while staying within their professional boundaries. This session focuses on defining the roles of agents, clients, and insurance providers in the insurance process, integrating insurance into the booking workflow, and protecting your agency through clear communication and documentation. Additionally, we’ll explore the importance of understanding the travel insurance sales process, providing a general overview of various policy types to better serve clients without diving into coverage details. Walk away with practical tips to enhance your processes, mitigate risks, and build client trust.
Sheila Folk, with over 20 years of experience in technology, product development, and hospitality industry management, has become an expert in customer attraction and retention. She previously held leadership roles in an international association, focusing on standards, certification... Read More →
Justin Poehler, with more than 15 years of experience in the insurance industry, has served as the Chief Commercial Officer for IMG since August 2023. In this executive leadership role, Justin oversees the company's commercial strategy and plays an integral part in leading revenue-based... Read More →
Jeffrey Ment provides legal counsel to travel companies around the world. He has been in the travel industry for more than thirty-five years. Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
Senior Travel Insurance Specialist, Travel Insurance Center
Brandon Hughbanks is a Senior Travel Insurance Specialist at Travel Insurance Center, bringing 18 years of experience to the industry. Passionate about helping clients find the right coverage for their travel needs, Brandon combines his expertise with a genuine commitment to service... Read More →
Carlos Cividanes came to the TravelSafe team in February of 2008. He brought with him almost 25 years of direct Travel Industry experience, as well as, a lifetime of experience in the Travel Community. Instilled with a love for travel by his father, who was Varig Brazilian Airlines... Read More →
Tuesday April 1, 2025 8:30am - 9:30am PDT
Versailles
AI is transforming the way travel agents work, making it an essential tool for staying competitive in today’s market. In this 101 session, discover how AI can revolutionize your approach to communication, streamline quoting processes, and elevate your social media presence. Learn practical, actionable ways to enhance your services and grow your brand with AI—no tech expertise required, just an open mind.
Shayla Northcutt is the proud CEO of Northcutt Travel Agency located in Houston Texas with team members throughout the state of Texas. She started her own Agency in Jan of 2017 and has since become a multimillion dollar producing agency even after her first year on her own. Shayla... Read More →
Tuesday April 1, 2025 9:45am - 10:45am PDT
Versailles
The All-Inclusive Experience is continuously evolving, allowing you to sell this incredible vacation experience to a wide range of clientele. From couples, to families, to groups with special interests, there's never been a better time to tap into the all-inclusive rewards that await you. Hear from top all-inclusive experts as they discuss why the all-inclusive vacation rivals any vacation experience you're currently selling; new and exciting profit channels for the all-inclusive seller; what you need to know about your client to book the perfect all-inclusive vacation; and how working with your supplier representatives can positively impact your client's stay (and your next clients, too).
Mandee Migliaccio has been an avid traveler since she was a child. In 2005, she turned her passion into a career and started working for Stepping Out Travel Services. After learning the business and growing the team, Mandee was offered the opportunity to take on the role as CEO in... Read More →
Carlos Martinez, known to his peers and friends as Charlie, is a dedicated professional in travel, tourism, and MICE. With over 20 years in the industry—10 of them at Xcaret—his career has been shaped by passion, continuous growth, and a drive for new challenges.He began at Xcaret... Read More →
Director Strategic Accounts North America, Couples Resorts Jamaica
Mr. personality as he is called, Garfield Collins, a native of Jamaica is no stranger to the world of Travel and Entertainment. He is currently the Regional Sales Manager for the dynamic Couples Resorts Jamaica Brand and is a master public relations, sales and marketing guru with... Read More →
Director of Sales USA & Canada, Playa Hotels & Resorts
As Director of Sales for the USA & Canada at Playa Hotels & Resorts, Amanda Morris is a key leader in driving strategic growth, expanding brand presence, and strengthening industry partnerships. With close to 25 years of experience in the travel industry, she brings a deep understanding... Read More →
Director of Sales and Strategic Partnership, USA & Canada, Majestic Resorts
With over 20 years’ experience in the tourism and hospitality industry, Lucien Echavarria is the Director of Sales and Strategic Partnership, USA & Canada for Majestic Resorts, stablishing the position of the brand in both destinations,- Mexico and Dominican Republic-, through strategic... Read More →
Tuesday April 1, 2025 11:00am - 12:00pm PDT
Versailles
We've expanded including multiple companies and joint ventures! Join William "Bill" Gardiner, CTC, CTIE, Director of Business Development as he shares Downtown Travels's air consolidation portfolio, including over 100 major airlines and their new tour operations, AvantGarde Vacations, offering 195 programs in 37 countries. This is the leading B2B booking engine for air, hotel, tours, and more.
Bill Gardiner is a Forty-five -year veteran of the travel industry. He has worked in all aspects of the industry during his career. He is the Director of Business Development for Downtown Travel and The Best Agent. Pro (Downtowns new B2B booking engine) . He has been employed... Read More →
Tuesday April 1, 2025 2:00pm - 2:45pm PDT
Versailles
Elevate Your Portfolio: Florida’s Top Destinations Revealed Gain a competitive edge by discovering the unique attractions of Miami, the hidden gems of Central Florida, the pristine landscapes of the Treasure Coast, and the luxurious escapes at Sunseeker Resort. This session offers in-depth knowledge to enhance your travel packages.
VISIT FLORIDA: From world-renowned theme parks and award-winning beaches to charming small towns and hidden gems, Florida offers something for every traveler. Whether you're seeking thrilling attractions or off-the-beaten-path adventures for your clients, the Sunshine State is yours to explore.
Miami GMCVB: Discover Miami’s rich cultural tapestry, vibrant neighborhoods, and world-class events that make it a must-visit destination.
Central Florida: Explore the heart of Florida, known for its family-friendly attractions, natural parks, spacious vacation homes and incredible culinary experiences.
Treasure Coast: Uncover the serene beauty of Florida’s Treasure Coast, offering pristine beaches, historic sites, and outdoor adventures.
Sunseeker Resort: Experience luxury redefined at Sunseeker Resort, featuring upscale accommodations, gourmet dining, and premier amenities along Florida’s Gulf Coast.
Wednesday April 2, 2025 7:45am - 9:45am PDT
Versailles
