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Venue: Concorde C clear filter
Sunday, March 30
 

12:30pm PDT

Expanding Your Agency Through People, Clients and Technology
Sunday March 30, 2025 12:30pm - 1:30pm PDT
Speakers
avatar for Skip Fortier

Skip Fortier

Vice President Network Expansion, Avoya Travel
Skip Fortier, Vice President of Network Expansion for Avoya Travel has been in the travel industry for over 30 years. He is a Navy Veteran and has worked in sales for United Airlines and the Bellagio Hotel in Las Vegas. For 10 years Fortier managed sales forces at The Cruise Web and... Read More →
Sunday March 30, 2025 12:30pm - 1:30pm PDT
Concorde C

2:00pm PDT

A New Era of Excellence in Travel Education
Sunday March 30, 2025 2:00pm - 2:45pm PDT
Avoya Travel Academy
A New Era of Excellence in Travel Education

Sponsored by: Norwegian Cruise Line and Collette
Speakers
avatar for Gina Hoyt, MCC

Gina Hoyt, MCC

Senior Director, Avoya Travel Academy, Avoya Travel
With over 25 years in the travel industry, previous owner of a million-dollar agency, Gina is an innovative leader dedicated to shaping the next generation of travel professionals. As Senior Director of the Avoya Travel Academy, she now drives the development of cutting-edge education... Read More →
Sunday March 30, 2025 2:00pm - 2:45pm PDT
Concorde C

3:15pm PDT

The BEST Solution for your Organization's Travel Education Needs
Sunday March 30, 2025 3:15pm - 4:00pm PDT
Avoya Travel Academy
The BEST Solution for your Organizations Travel Education Needs.
Speakers
avatar for Gina Hoyt, MCC

Gina Hoyt, MCC

Senior Director, Avoya Travel Academy, Avoya Travel
With over 25 years in the travel industry, previous owner of a million-dollar agency, Gina is an innovative leader dedicated to shaping the next generation of travel professionals. As Senior Director of the Avoya Travel Academy, she now drives the development of cutting-edge education... Read More →
Sunday March 30, 2025 3:15pm - 4:00pm PDT
Concorde C

4:30pm PDT

Avoya Private Member Event/Mixer
Sunday March 30, 2025 4:30pm - 8:30pm PDT

Sunday March 30, 2025 4:30pm - 8:30pm PDT
Concorde C
 
Monday, March 31
 

9:15am PDT

Luxury Travel: Tips to Sell Next Level Travel
Monday March 31, 2025 9:15am - 10:15am PDT
Learn the psychology of the affluent traveler and the secrets to selling luxury travel. Hear insights on selling luxury travel; understanding how to cultivate business within this lucrative niche; tap into the mind of today’s luxury traveler; explore their wants and interests in any experience and how you can secure your role as their trusted consultant.
Moderators
avatar for Camille Jocsak, ITA, CTC, MITWA

Camille Jocsak, ITA, CTC, MITWA

President and Founder, Planned 2 Perfection Limited
As a purpose-driven entrepreneur, my journey has unfolded over three decades across corporate, diverse services, and philanthropy. In the realm of services, I have been actively involved in sectors such as hospitality, event planning, and personalized travel experiences, where my... Read More →
Speakers
avatar for Paola Juarez-Robinson

Paola Juarez-Robinson

Luxury Leisure Sales Manager, Salterra Resort & Spa
Paola Robinson is a member of the pre-opening team for Salterra, a Luxury Collection Resort & Spa, opening in South Caicos, Turks & Caicos Islands.Almost 20 years ago, in January 2006 Paola transferred from The Ritz-Carlton, in Mexico, to become an instrumental cog for the recently... Read More →
avatar for Ian Braun

Ian Braun

Sr. Regional Sales Manager, Unique Vacations (Sandals and Beaches Resorts)
Bio: Ian Braun, Sr. Regional Sales Manager for the Western Region, began his Sandals and Beaches journey seven years ago as the BDM for MO/KS/NE. He currently resides in Springfield, MO where he and his wife are enjoying life with their two small children.
avatar for Susie Albin-Najera

Susie Albin-Najera

Director of Leisure Travel & Strategic Partnerships, U.S. Market, Los Cabos Tourism Board
Susie Albin-Najera is Manager, North America Leisure Travel of Los Cabos Tourism Board and operates the Los Angeles office of Los Cabos, one of the top destinations in the world. Her primary role includes innovative destination marketing, new business development, curated travel advisor... Read More →
avatar for Grace Grillo

Grace Grillo

Owner, Grace's Distinctive Properties
Monday March 31, 2025 9:15am - 10:15am PDT
Concorde C

10:30am PDT

Legalities for Your Travel Business
Monday March 31, 2025 10:30am - 11:30am PDT
Join us for an informative presentation focused on the legal side of your travel business.  This all-encompassing session will cover a wide-range of topics to give your agency a 360-degree approach to minimizing risks!  Topics will include: client contracts/liability waivers and other legal documents; E&O Insurance; IC/employee terms and conditions; client crisis management and more!
Speakers
avatar for Jeffrey Ment

Jeffrey Ment

Managing Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world.  He has been in the travel industry for more than thirty-five years.  Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
Monday March 31, 2025 10:30am - 11:30am PDT
Concorde C

1:00pm PDT

Discover Destination Session: Discover Gran Canaria, Europe's Year-Round Paradise - Selling the Perfect Island Escape for Every Client
Monday March 31, 2025 1:00pm - 1:45pm PDT
Join Pedro Pérez from Gran Canaria Tourism for an exclusive showcase of Spain's stunning island paradise during our Discover Destinations series. Learn why travel advisors are increasingly recommending Gran Canaria as the ideal European destination for discerning American travelers seeking exceptional experiences throughout the year.

This engaging 45-minute session will equip you with compelling selling points that resonate with different client types: 360+ sunny days annually, diverse landscapes from golden dunes to lush mountains, UNESCO World Heritage sites, world-class resorts, and excellent airlift connectivity. Discover how Gran Canaria offers a unique cultural crossroads where Europe, Africa, and America converge, creating a rich heritage that includes pre-Hispanic Aboriginal roots alongside Spanish colonial influence.

Explore how Gran Canaria's distinctive position as a multicultural destination adds depth to the traveler experience, with historical connections to American visitors whose ancestors originated from the island. Learn about the island's sustainable tourism initiatives, luxury accommodations, and how its status as an EU territory with favorable tax rates creates exceptional value for your clients.

Don't miss this opportunity to add a distinctive European destination to your portfolio that delivers unforgettable experiences year-round!
Speakers
avatar for Pedro Pérez Mejías

Pedro Pérez Mejías

United States Delegate, Gran Canaria Tourism
Pedro Pérez Mejías serves as the United States Delegate and Coordinator for Gran Canaria Tourism, where he leads initiatives to promote this spectacular Spanish island destination to the American travel market. A dynamic professional with a strong background in international business... Read More →

Monday March 31, 2025 1:00pm - 1:45pm PDT
Concorde C

2:00pm PDT

Discover Destination Session: Sardinia, Endless Island Committed to Unique Hospitality …. Enjoy Your Vacation!
Monday March 31, 2025 2:00pm - 2:45pm PDT
Sardinia, Italy, the most ancient island of the Mediterranean, offers a wide range of heartful experiences suitable to lovers of culture, sea and sailing, sports, food & wines, a large choice of handicraft with our warm hospitality.
Leisure and luxury are available 12 months every year to welcome guests keen on active tourism, hiking & biking, stunning golf courses, paradise and cozy beaches, with a high respect of privacy and security, along with sports passions and international events.

Fashion, music, performing arts, cultural heritage, including UNESCO sites and thousands unique stone towers “Nuraghi”, enlight our traditions for historical Carnivals and religious feasts, with theirs moving emotions and devotions.
Be you a movie celebrity or our estimated guest, Sardinia, a real life treasure island, is heading to meet you for a truthful, original, rich and involving time with us, to lead you into happy longevity and healthy lifestyle.
For further informations, visit our official website www.sardegnaturismo.it
Speakers
avatar for Franco Cuccureddu

Franco Cuccureddu

Minister of Tourism, Handicrafts and Commerce, Autonomous Region of Sardinia

Monday March 31, 2025 2:00pm - 2:45pm PDT
Concorde C

3:00pm PDT

Discover Destination Session: Zagreb, the Capital of Croatia, a City of Endless Stories
Monday March 31, 2025 3:00pm - 3:45pm PDT
Speakers
avatar for David Antunović

David Antunović

Expert Assistant in Operational Marketing Department, Zagreb Tourist Board

Monday March 31, 2025 3:00pm - 3:45pm PDT
Concorde C
 
Tuesday, April 1
 

8:30am PDT

One-to-One Meetings - INVITE ONLY - Travel Agent SELECT Only
Tuesday April 1, 2025 8:30am - 12:00pm PDT
.INVITATION ONLY CLOSED EVENT
The One to One Meetings is a closed event. Participation is open solely to travel agents that have applied for and been accepted into our Travel Agent SELECT Program and suppliers who have been pre-confirmed for this program.
Tuesday April 1, 2025 8:30am - 12:00pm PDT
Concorde C
 
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