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Tuesday April 1, 2025 8:30am - 9:30am PDT
Travel agents play a pivotal role in ensuring clients understand the importance of travel insurance while staying within their professional boundaries. This session focuses on defining the roles of agents, clients, and insurance providers in the insurance process, integrating insurance into the booking workflow, and protecting your agency through clear communication and documentation. Additionally, we’ll explore the importance of understanding the travel insurance sales process, providing a general overview of various policy types to better serve clients without diving into coverage details. Walk away with practical tips to enhance your processes, mitigate risks, and build client trust.

Moderators
avatar for Sheila Folk

Sheila Folk

CEO, Travel Industry Solutions
Sheila Folk, with over 20 years of experience in technology, product development, and hospitality industry management, has become an expert in customer attraction and retention. She previously held leadership roles in an international association, focusing on standards, certification... Read More →
Speakers
avatar for Justin Poehler

Justin Poehler

Chief Commercial Officer, IHG
Justin Poehler, with more than 15 years of experience in the insurance industry, has served as the Chief Commercial Officer for IMG since August 2023. In this executive leadership role, Justin oversees the company's commercial strategy and plays an integral part in leading revenue-based... Read More →
avatar for Jeffrey Ment

Jeffrey Ment

Managing Partner, Ment Law Group, PC
Jeffrey Ment provides legal counsel to travel companies around the world.  He has been in the travel industry for more than thirty-five years.  Prior to law school, he gained valuable experience while working as a travel advisor, tour guide and sales manager for two airlines. Mr... Read More →
avatar for Brandon Hughbanks

Brandon Hughbanks

Senior Travel Insurance Specialist, Travel Insurance Center
Brandon Hughbanks is a Senior Travel Insurance Specialist at Travel Insurance Center, bringing 18 years of experience to the industry. Passionate about helping clients find the right coverage for their travel needs, Brandon combines his expertise with a genuine commitment to service... Read More →
CE

Carlos E. Cividanes

Vice President of Sales, TravelSafe Insurance
Tuesday April 1, 2025 8:30am - 9:30am PDT

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